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Fast shipping!

Order before 1pm EST and your order will ship out the same day! (PO Box addresses will ship next-day)

Duties and Taxes: Our products are manufactured and shipped from Ontario, Canada.

Canada: There are no duties for Canadian shipments.

USA: Updated January 6, 2026. Section 321 customs de minimis entry process has been ended (August 29, 2025). Since PTLevels are designed and built with Canadian and USA parts, there are some CUSMA exceptions that will apply. USA customers are not seeing tariffs at this time. The CUSMA program is set to be reviewed before July 2026.

30 Day Money-Back Guarantee

Doesn’t work for you? Contact us for a return.

Free Shipping

Free Canada and USA shipping

Couriers

Your order usually arrives within 5 days via UPS, Purolator, CanPar, or FedEx.

Upgrade to a faster shipping option if needed.

PO Box

Rural and PO Box delivery via Canada Post

Please contact us if you would like to ship to a PO BOX in the USA or Virgin Islands as duties/tariffs need to be pre-paid.

Orders usually arrive in 5-10 days

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Long Weekend Shipping Delay – Free Upgraded Shipping on Tuesday, August 5!

Order anytime between Friday, August 1 and Monday, August 4, and receive FREE upgraded priority shipping! All shipments will be processed on Tuesday, August 5th.

Only applies to regular addresses (no PO Boxes) and within Canada and the USA.

No shipments are being processed after 10am on Friday, August 1 until Tuesday, August 5.

National Truth and Reconciliation Day

Tuesday, September 30 is a Canadian Federal Holiday and as such, there are no courier shipping options.

The day honours the children who never returned home and Survivors of residential schools, as well as their families and communities.

Christmas Shipping Schedule

Our shipping team is enjoying time with their families from Dec 24–Jan 5. Orders will still ship during this time, but not as consistently. Thank you for your patience!

Merry Christmas!

Service Disruptions from Canada Post

There is currently a service disruption with Canada Post. We are unable to ship to PO Boxes until their work stoppage has ended.

Until the labour disruption is resolved, please do not select PO Boxes for delivery addresses.